Last updated: October 2026
Thank you for considering Rizo Creativo, LLC to document your memories, your business or your event. I value the trust you place in my work and I want the process to be transparent from the start. This policy protects your investment as well as the time, planning and commitment each session requires. Versión en español.
Booking your session
A date is officially reserved once the contract is signed and I receive the initial deposit (retainer), which is 50% of the total. The remaining 50% is due on the day of the session. The deposit lets me block that date exclusively and start planning, so it is non-refundable except in the situations described below.
If you need to cancel
I understand that unexpected changes happen. Please send any cancellation in writing to contacto@rizocreativo.com.
- More than 30 days before the session: you do not owe the remaining balance. The deposit is not refunded because it covers the reserved date and the planning already done.
- Between 8 and 30 days before: the deposit remains non-refundable. If I have already done work for your project, such as meetings, planning, scouting or specific preparation, that time is part of the contracted service.
- 7 days or less before: it is very likely I cannot rebook that date. The deposit is not refunded and, depending on the project, up to 50% of the remaining balance may be charged as stated in the contract.
If you need to reschedule
If you let me know at least seven days in advance and I have availability, I will gladly reschedule your session at no extra cost. If several date changes are needed, an administrative fee may apply to cover the additional coordination time.
Weather and outside conditions
For outdoor sessions I will assess the weather with everyone’s safety and the quality of the final result in mind. If conditions do not allow a safe session or the quality you expect, we will reschedule at no additional cost and your deposit remains valid.
If I need to cancel
Extraordinary situations such as illness, an accident or a family emergency can happen. If so, I will do everything reasonably possible to offer you a new date or help you find a photographer of similar professional level. If neither option works for you, I will refund 100% of what you have paid, including the deposit.
Punctuality
Please arrive a few minutes early to make the most of your session. I offer a 15-minute grace period. If you are later than that, the session continues within the originally booked time. If you are more than 30 minutes late without notice, I may consider the session cancelled.
Delivery of photos and videos
Every project includes selection, professional editing and retouching. Final files are delivered digitally within 10 to 15 business days after the session, and usually sooner. Once the final photos or videos are delivered, refunds are not available because the service is customized and has already been completed. If you notice something that should be corrected within the scope of the contracted service, I will gladly review it with you.
Printed products
Albums, prints and other physical products are customized and are produced specifically for each client, so returns are not accepted once they enter production. If a product arrives with a manufacturing defect or is damaged in shipping, I will arrange a replacement.
Digital files
Digital files delivered through an online gallery or download are part of a customized product and, once delivered, cannot be returned or refunded.
Resolving any issue
My priority is always to find a fair solution. If something comes up with my work, please write to me first at contacto@rizocreativo.com. I am convinced most situations can be resolved through respectful conversation, without bank disputes or legal proceedings.
Governing law
This policy is interpreted under the laws of the State of Minnesota and complements the services contract signed for each project.
